Front office
Guest Relations and Complaint Management
Greeting standards, difficult guest scenarios, online review management.
Training and Certificate Programs
Free of charge for the staff of member properties; programs focused on raising service quality and growing skilled employment. Participants receive a ÇEŞTOB-approved certificate of attendance.
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Housekeeping
Housekeeping Standards and Efficiency
Room preparation time, chemical usage, checklists.
Kitchen
Food Safety and Aegean Cuisine
HACCP fundamentals, local product sourcing, authentic flavors on the menu.
Sustainability
Sustainable Tourism Certification
Criteria, verification process, water and energy monitoring practice.
Sales
Revenue Management and Channel Strategy
Pricing, occupancy–ADR balance, OTA and direct sales balance.
Training Tailored to Your Property
For teams of more than 15 people, we run the program at your property, on your schedule.
How to Enroll
01
Log In as a Member
View the training calendar in the portal.
02
Add Staff
Enter the people who will attend on the list.
03
Quota Confirmation
Confirmation from the general secretariat arrives by e-mail.
04
Certificate
Downloaded from the portal at the end of the program.